When you book an appointment, the time before and after your appointment is needed to prepare the space for you and to sanitize post treatment. To book an appointment, a 50% deposit is required to hold the day and time, with the remainder deposited post treatment. Times listed on the Services page are approximate. Please allot about an additional 15 mins to each treatment to account for time to fill out some forms and change before and after treatment.
For any reason if you cannot make your appointment, changes can be made with at least 48 hours notice. Your deposit will be held to re-book your appointment at a later time. Cancelling with less than 48 hours notice, the deposit will be held and not returned. It can be very difficult to fill an appointment spot on short notice, resulting in loss of income for the spa.
Individuals who make appointments and choose not to show will not be able to return for a treatment until the remaining balance of their originally scheduled treatment is fulfilled.
Information will be collected from clients in order to ensure the safest treatments. The information is collected manually and not electronically and will not get into the hands of third parties. Names and phone numbers will be collected and provided to medical officers for the purpose of Covid-19 tracing only, if requested.
Prior to your treatment you will be instructed on what to bring or what to wear to make your treatment the most comfortable for you. A full washroom is available at the spa.
Visiting the spa should be considered in the same way your would visit a dentist or medical practitioner. Appointments are made with great care and respect on our end. Serious inquiries only.